Sheraton Grand London Park Lane Hotel

The staff are excellent! They addressed our concerns and upgraded us. The customer service was top-notch, treating us like royalty. The receptionists, especially Monica, were friendly and helpful. The bed was comfy and the location convenient.

The hotel is conveniently located near Green Park subway station, making it easy to explore the city. It is within walking distance of key London landmarks, offering a great base for adventure travelers. The rooms are comfortable and stylish, providing a quiet escape from the bustling city. The gym is fantastic, with a wide range of new equipment for a full workout.

The staff could use some improvement in terms of their responsiveness and attentiveness to guest needs.

The rooms were spacious and comfortable, making for a pleasant stay. the location was excellent, with convenient access to major attractions and areas of the city. Additionally, the amenities provided, such as the gym and fitness center, were well-maintained and had a good range of equipment.

The service at the hotel was inconsistent, with delays and miscommunication causing frustration. the elevator situation was inadequate, with long waits and limited capacity.

We had an incredible experience at the Sheraton. The staff went above and beyond to make our stay memorable. The concierge desk was particularly helpful, providing us with excellent recommendations and assistance throughout our trip. The newly renovated bedroom was exactly as advertised and impeccably clean. The large bathroom was a welcome surprise, and the housekeeping staff made sure to keep everything spotless every day. The breakfast spread was delicious, and the lobby cafe staff were accommodating and attentive. The bus staff were also fantastic, helping us with our luggage and organizing taxis. we had a fantastic experience at the Sheraton Grand London Park Lane.

Friendly staff, comfortable atmosphere. Great location near Green Park and Shepherds Market. Convenient for walking and short taxi rides. Cozy enough to return for additional nights.

Spacious, well-equipped, comfortable room. Friendly and helpful staff. Good breakfast. Upgraded for free.

Nothing not to like.

Very close to Green Park station. Close enough to walk to everything. Several tube stations nearby. Breakfast was great. Staff was friendly and helpful

Not obvious to find

The luxurious amenities of this hotel exceeded my expectations. the room was equipped with exclusive facilities making my stay comfortable. the Sauna was a great escape after a busy day exploring the location advantages the hotel has to offer. the restaurant provided a delicious in-room breakfast that fulfilled all of my needs. the bar/lounge area was an excellent spot to enjoy the hotel entertainment.

Other than that, everything was perfect.

As low-budget travelers, we appreciated the excellent location and friendly staff. The rooms were quiet and had cold AC. The size of the rooms was acceptable. The staff was brilliant and addressed our concerns. We even received a complimentary upgrade and breakfast.

Felt pampered, no complaints whatsoever.

This hotel is a luxurious gem. the exclusive amenities fulfilled all my needs. the service is impeccable and the sauna is a relaxing indulgence. the room advantages are truly exclusive, with private facilities and an in-room breakfast that exceeded expectations. the buffet breakfast offered a wide variety of delicious options. the bar/lounge area offers the perfect spot for a pre-dinner drink. the location advantages are great, with easy access to top London attractions.

The only minor issue was with the entertainment, as there were limited options available.

We had an amazing time in this lovely hotel. The location was perfect, close to all the popular areas and just a short walk to the underground station. The rooms were comfortable, with big beds and luxurious linens. The bathroom was spacious and had all the necessary amenities. The service was exceptional, with friendly and attentive staff. We also enjoyed a delicious breakfast and had access to great facilities.

The bath amenities could have been of better quality.

Smiley and welcoming staff. Quick problem resolution. Beautiful decor. Great room. Excellent breakfast. Fantastic staff. Brilliant location.

No negative aspects to mention.

During my recent stay at Sheraton, I had a small issue with my room reservation. However, the receptionist quickly resolved the problem by offering me an alternative room, which was even more spacious than the one I originally booked. I was impressed by their promptness in addressing the issue and ensuring my comfort. Despite this minor glitch, I found the staff to be friendly and helpful throughout my stay. The location of the hotel was also convenient, allowing me to easily explore popular attractions such as Oxford Street and Hyde Park. The bathroom in my room was spacious and the beds were fairly comfortable. Additionally, the hotel offered a delightful afternoon tea experience with generous portions of delicious sweet treats. I had a satisfying stay at Sheraton and would recommend it for its convenient location and friendly service.